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Citizen Engagement E-Governance and Citizens Services
Khan, Zaheer, Jens Dambruch, Jan Peters-Anders, Andreas Sackl, Anton Strasser, Peter Fröhlich, Simon Templer, and Kamran Soomro. Developing Knowledge-Based Citizen Participation Platform to Support Smart City Decision Making: The Smarticipate Case Study. Information, 2017.
Vogt, Marek, and Peter Fröhlich. Understanding Cities and Citizens: Developing Novel Participatory Development Methods and Public Service Concepts . Real Corp, 2016.
How to develop a new Public Service. Smarticipate, 2018.
PMC Care. Pune Municipal Corporation, 2018.
Social Innovation for Public Service Excellence. New York: United Nations Development Programme (UNDP), 2014.
Gupta, Rohit. "Action Udaipur Making Swachh Bharat Mission Possible." eGov magazine 13, no. 3 (2017).
Annual Survey of India's City-Systems 2016: Shaping India's Urban Agenda. Bangalore, Karnataka: Janaagraha Centre for Citizenship and Democracy and Jana USP, 2016.
Mundy, Paul, and Jean du Plessis. Count me in: Surveying for tenure security and Urban land management. Nairobi, Kenya: UN-HABITAT, 2010.
Shehayeb, Dr. Dina K., and Dr. Khaled Abdelhalim. Maximising use value: Action guide for informal areas. Cairo, Egypt: Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH, 2011.
Bandopadhya, Kaustav Kanti, and Bhavita Vaishnava. Institutionalising Citizen Participation in Urban Governance., 2013.