In an effort to fill the critical knowledge gaps for efficient service delivery in Indian cities, a number of good practices from across the globe have been compiled to address specific issues in the areas of water supply, sanitation, solid waste management, urban mobility, and the incorporation of information & communication technology in service delivery processes. Each volume examines case specific processes, activities and results to garner ways of improving operational efficiency – integrated water management, increasing customer base, corporatization of supply, reducing NRW etc. for efficient water supply; waste water treatment programs, pro-poor sanitation policy formulation, reclamation & reuse initiatives and public private partnerships for better sanitation; comprehensive waste management strategies, at source reduction and segregation, municipal capacity building, recycling, reuse and resource recovery for effective solid waste management; integrated land transport systems, travel demand management, pedestrianisation for EcoMobility and integration of informal systems for enhanced urban mobility; and finally e-Government development models; GIS mapping for municipal functions and intelligent service delivery systems using ICT.
The compilations assemble good practices from countries like Burkina Faso, Senegal, Ireland, Japan, Cambodia, Bolivia, Brazil, Kenya, Netherlands and Mongolia (Water Supply); South Africa, Denmark, Singapore, Thailand, Indonesia, Pakistan, Uganda, Mauritius, Philippines (Sanitation); Australia, USA, Brazil, Bangladesh, Egypt (Solid Waste Management); Nigeria, Mexico, UK, South Korea, Colombia (Urban Mobility); Germany, China, Peru, UAE (ICT). Cases are examined from the perspective of increasing operational efficiency, enhancing systemic capacity, creating efficient public private partnerships and building long-term sustainability into urban management activities. Priority has been given to cases from developing countries in order to increase adaptability and replicability of key concepts and practices.