The City of Cape Town has leveraged Thomson Reuters technology in the Valuations Department to enhance its operations, promote productivity and increase data accuracy. The new technology has allowed the City of Cape Town to:
- Reduce turnaround time for valuations by 75% – from 20 days to 5 days
- Reduce resolution time for objections and appeals from 3 months to a number of days
- Decrease cost of conducting general valuations from R 54 million in 2006 to R 18.6 million in 2015
- Reduce number of staff supporting general valuations from 407 in 2006 to 176 in 2015
- Decrease total number of errors by 27% from 2012 to 2014
- Reduce objections by 46% from 2006 to 2012 and appeals by 33% from 2009 to 2012
Cape Town KPMG Report