OneDirect CRM is a useful tool for managing grievances coming through different communication channels. It is a robust tool have capability to listen voices coming from more than 10 sources, including Social Media, email, Third Party Websites, Mobile Apps, Call Center, Chatbots, CPGRAMS etc. This platform can be customised as per organisation's requirement. It can also be integrated with existing CRM/ERP or Application running on KIOSK, Web using API. Since it is a on cloud solution, need not to invest in infrastructure. System can be configured within a day for use. Feedback Management is another tool which can be used for feedback collection after service delivery.