The National Urban Transport Helpline (NUTH) Operations Document has been developed as a part of the Sustainable Urban Transport Project (SUTP) undertaken by the Ministry of Urban Development (MoUD), Government of India with support from Global Environment Facility (GEF), United Nations Development Programme (UNDP) and World Bank (WB). The primary objectives of SUTP are to apply National Urban Transport Policy to achieve a paradigm shift in India’s urban transportation system for more favorable sustainable developments and alternatives. This document has been prepared under the guidance of MoUD with the primary objective of assisting various government organisations and public authorities in India embarking on the process of establishing NUTHs. It is also intended to assist ITS practitioners towards proper implementation of NUTHs in Indian cities.
It is developed as a reference guide for the various organisations working towards planning, designing, procuring, establishing, managing and monitoring the NUTHs. This document is also intended to be a reference for the consulting organisations advising on planning and design of the NUTH facilities in various cities/towns in India. This document relies upon the state-of-the-art review exercise undertaken by the consultants. As part of the review, several overseas and Indian cities were studied and the practices followed by them were reviewed. The outcome of the review was shared with various cities during the workshops and their feedbacks received have also shaped the development of this document. This document has also benefited from the experience of setting up similar facilities in the USA, Europe and Asia.