Complex legacy city infrastructures present an obstacle for cities struggling to provide better service to their citizens. And often governments focus on IT while operational technology is overlooked. This Schneider Electric white paper examines the importance of a strategic approach to real-time platforms and flexible operational teams. The benefits to the approach include reduced costs, optimized investments and fewer emergency staffing crises. This white paper from Council Lead Partner Schneider Electric examines the challenges to improving city services, a solution that allows for flexible operational teams, strategic planning for real-time platforms and more.