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Seeking Inputs on ICCC Maturity Assessment Framework (IMAF) Draft

Integrated Command and Control Centres (ICCCs) equip cities to do more with less by harnessing data for decision making. This integrated approach results in better situational awareness, rather than the traditional siloed departmental approach of city administrations.  The ICCCs established under the Smart Cities Missionare expected to deliver specific outcomes focusing on bringing positive impact on day-to-day life of the citizens. 

In order to drive improved citizen services from ICCCs in each city, it is high time that we assess the current maturity level of individual function/use-cases/services in the ICCC, using a standard methodology, identify the gaps, and address them proactively.The assessment will have potential to help cities understand the areas of growth and also in realizing their full potential.  

Accordingly, a draft ICCC Maturity Assessment Framework (IMAF) document along with illustrative relevant use cases has been prepared as a toolkit and the same is attached. The document is divided into three parts:

  • Part A: IMAF (Details about Framework) & Toolkit. This includes indicators to assess ICCCs across Functional, Technology, Governance as well as Citizen Engagement & Outreach pillars.
  • Part B: Reference Case Studies and Use Cases repository
  • Part C: Other reference frameworks of MoHUA: These are documents that will support the Toolkit.

This draft toolkit aims to help Smart Cities optimize their ICCC investment through do-it-yourself assessment to identify gaps under Functional, Technological, Governance and Citizen engagement & outreach parameters. The findings will help city administrations make mid-course amendments for enhanced effectiveness. 

Those Cities which are in the process of implementing ICCCs, can refer to this toolkit to guide a robust implementation that addresses the people, process and platform dimensions of an effective ICCC. 

You are requested to review this document and provide your comments/ suggestions/ recommendations by 31st August 2020. Please click here to submit your feedback or on the button below.

You can also use the document attached to give your comments/ suggestions/recommendations and send it to Your comments and suggestions would be invaluable for finalization of the document for the use of cities. 

Post review of all comments received we would take 15 days to release the document for self-assessment by cities stakeholders.

For any queries please kindly write to