Recently, Pune has been ranked 145th among 440 cities around the world in terms of quality of living by the ‘Mercer 2015 Quality of Living survey’, AN INTRODUCTION PUNE second only to Hyderabad (138th) in India. It was also listed as one among the 9 emerging cities around the world that are evolving as business centres. This case study describes the citizen engagement effort in detail. It is divided into the following sections:
• Summary of the citizen engagement effort so far
• Preparation and planning before launching
citizen engagement
• Emerging answers from the citizen engagement
process
• Way forward for engagement of citizen