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A Balanced Approach to Implementing the Balanced Scorecard A Balanced Approach to Implementing the Balanced Scorecard

A Balanced Approach to Implementing the Balanced Scorecard

Organizational barriers have tended to make the balanced scorecard, a management tool that links departmental performance and organizational goals, an option only for large local governments. A School faculty member and a North Carolina town manager present a case study of how the manager's town, Hillsborough, adopted the balanced scorecard.