Development ERP with GIS Platform & Advanced Grievance Redressal System: SuratSurat Municipal Corporation (SMC) has an objective to turn into more efficient and less paperbased organization in last few years. Both citizencentric as well as inter and intra-departmental operations are being digitized. At the same time, there is a need of organization being able to generate actionable insights from the data already captured or will be captured post digitization with a single aim of serving its citizens in a more transparent andefficient manner with optimum utilization of its resources.
Surat Municipal Corporation (SMC) has an objective to turn into more efficient and less paperbased organization in last few years. Both citizencentric as well as inter and intra-departmental operations are being digitized. At the same time, there is a need of organization being able to generate actionable insights from the data already captured or will be captured post digitization with a single aim of serving its citizens in a more transparent andefficient manner with optimum utilization of its resources.