Listen to what they want. Nagpur is a shining example of listening to citizens at every stage of the process. A whopping 15000 people responded to a survey by the city, highlighting their barriers to cycling. These learnings shaped the city’s plans to improve cycling. The city went back to the people with its plans, and worked with resident welfare associations to identify neighbourhoods to test out these plans. So, when the city tested its first pilot, citizens actively participated in the test and provided feedback. It now plans to build on these efforts to scale up across the city.