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Onedirect1 Onedirect1

One Direct: Software solutions company solving citizen engagement challenges

Document Category: Citizen's Engagement, Governance, Smart Solutions
Tags: E-Governance and Citizens Services, India

OneDirect, CRM have ability to integrate with any other communication/grievances channels besides Social media (Facebook, Twitter, Instagram) to manage grievance redressal process. In case multi point integration or customization required to meet certain objectives, the same can be done easily. It manages end to end process of grievances redressal.

Multiple communication Sources can be integrated along with Social media, e.g. email, Web-Forms, ChatBOT, CPGRAM, IGRMS, Google Play store, Toll Free, IVRS, Third Party Websites, Existing CRM etc. In case multi point integration or customization required to meet certain objectives, the same can be done easily. It manages end to end process of grievances redressal.