SARATHI is an innovative way of dissemination of information about civic services and effective handling of citizens' grievances implemented in Pimpri Chinchwad Municipal Corporation (PCMC), Maharashtra since August, 2013. PCMC has launched 'SARATHI' a system for providing information about civic services to citizens and tourists. The PCMC narrates that SARATHI enables overcoming communication barriers and expeditiously providing complete and standardized information to citizens and also accessing basic services of Municipal Corporation by using modern tools of Information Technology. The multi-lingual system (Hindi, English and Marathi) provides information about 39 Departments (including Municipal Corporation, State Government and Central Government), through over 770 Frequently Asked Questions (FAQs) on a single platform. As of now, over 6.3 lac citizens have been benefited from this system. The system has been appreciated and replicated in Department of Registration and Stamps, Govt of Maharashtra and State Election Commission, Maharashtra.